Questions, answered.
About Saalio® iontophoresis, SudorGuard, orders, shipping and warranty. If yours isn’t here, email hello@sudorcure.com and we’ll help.
Saalio® devices.
The instructions for use cover technique, suitability and contraindications in full.
How does iontophoresis work for hyperhidrosis?
Iontophoresis is a non-invasive, drug-free therapy that uses a gentle electrical current passed through tap water. This process is believed to temporarily disrupt the signals between nerves and sweat glands, which significantly reduces sweat production in the treated areas. It's a clinically established treatment for moderate to severe hyperhidrosis, especially for the hands, feet, and underarms.
What’s the difference between the Hands & Feet set, the Underarms set, and the 3-in-1 system?
The technology is the same, but each set is specifically designed for different treatment areas.
- The Saalio® Hands & Feet (DE) Set uses water basins and foam inserts to treat palmar (hand) and plantar (foot) hyperhidrosis.
- The Saalio® Underarms (AX) Set uses soft, soaked sponge electrodes that fit comfortably in the underarm area to treat axillary (underarm) hyperhidrosis.
- We also offer a 3-in-1 System that includes all components to treat hands, feet, and underarms.
Who cannot use iontophoresis?
Saalio® must not be used if any of the following apply:
- Pacemaker or implanted cardioverter defibrillator (ICD)
- Pregnancy
- Metal implants or conductive objects in the current path
- Metal-containing intrauterine device (relevant for foot treatments)
- Significant skin damage or open wounds that cannot be covered
- Cardiac arrhythmias
- Neurological conditions such as epilepsy or reduced sensation
- Malignant conditions in the treatment area
- Severe inflammation, thrombosis, or vascular disease
If there is any uncertainty, treatment should not begin until suitability is confirmed.
Can my child use iontophoresis?
Saalio® iontophoresis devices may be used by children with caution and under adult supervision. For hands and feet, the treatment is suitable for children aged 6 years and older; for underarms, the minimum age is 12 years. Always supervise treatment carefully and consult your healthcare provider if you are unsure about suitability for your child.
How long does it take to see results with Saalio®?
Results can vary, but many people begin to notice a reduction in sweating within the first 10-14 days of consistent treatment. Significant and stable results are typically achieved within 3-4 weeks. Maintaining these results usually takes just one session per week (15–20 minutes), and some people can go weeks between treatments as their response builds over time.
Are there side effects?
Tap water iontophoresis has been used for decades and is considered to have few side effects when used as directed. The most common are a tingling sensation during treatment, and short-term redness or dry skin afterwards. The Saalio® device includes a pulsed current mode for sensitive skin. Please check who cannot use iontophoresis (above) before you start.
SudorGuard spray.
What is SudorGuard, and how does it work?
SudorGuard is a clinical-strength antiperspirant spray designed for mild excessive sweating. Its active ingredient, Aluminium Chlorohydrate, works by forming a temporary plug in the sweat duct. This reduces the amount of sweat that reaches the skin's surface. It is a topical solution designed for targeted sweat management.
How often should I use SudorGuard?
For best results, apply SudorGuard nightly to clean, completely dry skin for the first week, or until you achieve your desired level of dryness. After this initial phase, most people can maintain their results by applying it just 1-2 times per week, or as sweating begins to return.
Can I use both SudorGuard and the Saalio® device?
Yes, you can. The Saalio® iontophoresis device is effective on its own, so you don’t need an antiperspirant alongside it. Some people use SudorGuard on areas they are not treating. If you are treating your underarms, leave antiperspirant off them for at least five days before a session.
Orders and shipping.
We ship to Australia and New Zealand.
Where do you ship?
We currently ship to Australia and New Zealand.
How much does shipping cost?
- Australia: Standard shipping is free on orders of $60 or more, which includes every Saalio® device and hire. Orders under $60 are $7.95 for standard shipping. Express shipping is $14.95 at checkout.
- New Zealand: Shipping costs are calculated at checkout. For SudorGuard, standard shipping is $9.65 AUD. For Saalio® devices, standard shipping is $30 AUD. Express options are also available.
Will I need to pay GST or customs fees on New Zealand orders?
Orders for Saalio® iontophoresis devices shipped to New Zealand are sent from Australia.
For these orders, New Zealand Customs requires GST (15%) and any applicable customs processing fees to be paid at the border before delivery.
- These charges are assessed and collected by New Zealand Customs or NZ Post.
- GST and customs fees for Saalio® device orders are not included in the product price or shipping cost at checkout.
- Any GST or customs charges imposed by New Zealand Customs on Saalio® device imports are the responsibility of the recipient.
Lower-value items, such as SudorGuard, may be treated differently by New Zealand Customs depending on order value.
When will I get my order?
In-stock orders placed before 2:00 PM AEST are dispatched the same business day. Delivery times are approximately:
- Australia Standard: 2–8 business days
- Australia Express: 1–4 business days
- New Zealand: Varies depending on customs processing.
How do I track my order?
You will receive a shipping confirmation email with a tracking link as soon as your order has been dispatched.
What payment methods do you offer?
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. You can securely check out through our Shopify-powered store.
Do you offer payment plans?
Yes, we offer Afterpay, allowing you to pay for your purchase in instalments. You can select this option at checkout.
Warranty and returns.
Full details are in our refund policy.
What is your return policy?
We accept returns for unused devices in their original condition within 30 days of delivery. Due to hygiene regulations, SudorGuard can only be returned if it is unopened and within 30 days of delivery. The customer is responsible for return shipping costs.
What is the warranty on the Saalio® device?
Saalio® control units and main components are covered by a 4-year manufacturer warranty from the date of delivery. Wear components, such as foam inserts, and sponge pouches, are covered by a 1-year warranty as they naturally degrade with regular use.
How do I start a return or make a warranty claim?
Please email our support team at hello@sudorcure.com to request a return authorisation or see our Return Policy for more info. For warranty claims, email us with your order details and a description of the issue, including a photo or video can help us resolve the issue faster. We will provide you with instructions on how to proceed. Please do not send items back to us without first requesting a return, as they will not be accepted.
Still have a question?
Email hello@sudorcure.com or send us a message, and we’ll get back to you.