FAQ

FREQUENTLY ASKED QUESTIONS
Our Products
The Saalio device uses a mild electrical current passed through tap water to gently target overactive sweat glands. The current interferes with the nerve signals that trigger sweat production and can also create temporary plugs in the sweat ducts. Over time, this “dims down” the glands’ responsiveness, leading to less sweating and long-term control. It’s a safe, drug-free, clinically proven treatment with success rates of up to 80–100% when used consistently.
The technology is the same, but the accessories are designed for comfort and practicality.
- Hands & Feet Set: Includes trays and electrode mats that fit comfortably for treating palms or soles.
- Underarm Set: Comes with dedicated underarm applicators designed to sit naturally against the skin.
Many people start with the area that bothers them most, and additional applicators can be added later if needed.
SudorGuard is our clinical-strength antiperspirant spray, designed with aluminium chlorohydrate — a dermatology-informed ingredient proven to reduce sweating by gently tightening the sweat ducts. It’s formulated to offer strong sweat control with less irritation than harsher prescription antiperspirants. Applied to dry skin, SudorGuard is perfect for underarms and mild cases of sweating across hands, feet, or body.
SudorGuard and the Saalio device are designed to be standalone solutions depending on your level of sweating.
- Mild sweating: SudorGuard spray is often enough on its own.
- Moderate to severe sweating: The Saalio iontophoresis device is the gold-standard treatment.
While some people choose to use both for peace of mind, it’s not required — each product is effective in its own right.
Pre-Orders
A pre-order reserves your product before it is available for immediate dispatch. Payment is taken at checkout to secure your order.
Estimated dispatch timeframes are listed on each product page and confirmed in your order email. You’ll also receive updates and a tracking link once shipped.
Yes, you may cancel anytime before dispatch for a full refund. Once dispatched, our standard Refund Policy applies.
If your pre-order is delayed beyond the estimated timeframe, we will notify you by email. You may request a refund at any time if you no longer wish to wait.
All items will be shipped together once the pre-order product is ready, unless otherwise arranged with us.
Orders & Shipping
We currently ship across Australia and New Zealand.
Standard shipping is free on all Australian orders. Express shipping is available at checkout for an additional fee.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Standard shipping usually takes 3–7 business days. Express takes 1–3 days depending on your location.
Once your order is shipped, you’ll receive a tracking link via email.
We accept major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. You can securely check out through our Shopify-powered store.
Warranty & Returns
We accept returns of unused items in original packaging within 30 days of delivery. SudorGuard spray is not returnable if opened. Return shipping is the customer’s responsibility.
Saalio control units are backed by a 4-year warranty. Wear components like sponge pouches or foam inserts are not covered, but are easy to replace.
Email us at hello@sudorcure.com to request a return authorisation or see our Return Policy for more info.