Shipping policy

Pre-Orders

Some SudorCure products are sold on a pre-order basis. When you place a pre-order, payment is processed immediately to secure your item.

  • Estimated dispatch timeframes are listed on the relevant product page and in your order confirmation email.

  • These timeframes are provided in good faith and may be subject to change due to manufacturing, regulatory, or supply chain factors.

  • If we are unable to dispatch your pre-order within the stated timeframe, you will be notified by email and may request a full refund at any time prior to dispatch.

  • Orders containing both in-stock and pre-order items will be shipped together once the pre-order item is ready, unless otherwise arranged with us.

Order Processing Times

  • In-stock items:

    Orders placed before 2:00 PM AEST are dispatched the same business day. Orders placed after 2:00 PM AEST are dispatched the following business day.

  • Pre-order items:

    Dispatched within the timeframe stated on the product page. You’ll receive email updates throughout the process and a tracking link once your order ships.

Shipping Rates

Australia

  • Standard Shipping: Free on all orders

  • Express Shipping: $10 AUD flat rate (selectable at checkout)

New Zealand

Shipping costs are calculated based on product size and weight and are displayed at checkout.

  • SudorGuard Spray:

    Standard $9.65 AUD / Express $20 AUD

  • Saalio Devices (AX, DE, or 3-in-1):

    Standard $30 AUD / Express $45 AUD

New Zealand GST & Customs Charges

Orders shipped to New Zealand are sent from Australia.

Please note that for higher-value orders, including medical devices, New Zealand Customs may require GST (15%) and any applicable customs processing fees to be paid at the border before delivery.

  • These charges are assessed and collected by New Zealand Customs or NZ Post.

  • GST and customs fees are not included in the product price or shipping cost at checkout.

  • Any GST or customs charges imposed by New Zealand Customs are the responsibility of the recipient.

Delivery Timeframes

Estimated delivery times begin once your order has been dispatched.

  • Australia Standard: 2–8 business days

  • Australia Express: 1–4 business days

  • New Zealand: Timeframes are displayed at checkout and may vary depending on customs processing

All parcels are shipped with tracking via Australia Post.

Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking link.

Delays & Notifications

If there are any unexpected delays with your shipment, including pre-order delays, we’ll notify you by email as soon as possible.

If a delay extends beyond the stated timeframe or becomes unreasonable, you may request a refund.

Questions or Support

If you have any questions about your order or shipping, please contact us at hello@sudorcure.com.

Our team aims to respond within 2 business days.